Privacy Policy

1. What Is This Data Protection Notice About?

Smart Voyage Hub Pte Ltd (Hereinafter Also “We”, “Us”) Obtains And Processes Personal Data Relating To You Or Also To Other Persons (So-Called “Third Parties”). We Use The Term “Data” Here Synonymously With “Personal Data” Or “Personal Data”.

In This Privacy Notice, We Describe What Happens To Your Data When You

visit www.smartvoyagetravel.com, smart voyage mobile app browser (hereinafter collectively “Website”), use our services or products, otherwise deal with us under a contract, communicate with us or otherwise have contact with us. Where applicable, we will provide you with timely written notice of additional processing activities not mentioned in this Privacy Policy. In addition, we may inform you separately about the processing of your data, for example in consent forms, contract terms, additional privacy notices, forms and notices.

If you transmit or disclose data to us about other persons, such as family members, work colleagues, etc., we assume that you are authorised to do so and that this data is correct. By submitting data about third parties, you confirm this. Please also ensure that these third parties have been informed of this privacy policy.

This privacy statement is designed to meet the requirements of the General Data Protection Regulation. However, whether and to what extent these laws are applicable depends on the individual case. “Accept” means the login user consents and shall not in any circumstances, liability against the herewith.

2. Who Is Responsible For Processing Your Data?

In terms of data, unless otherwise communicated in individual cases, e.g. in further data protection declarations, on forms or in contracts. This data protection declaration applies unless otherwise communicated. You can contact us for your data protection concerns.

You can also contact these offices for data protection concerns

3. What Data Do We Process?

We process different categories of data about you. The main categories are as follows:

Technical data: When you use our website or other electronic offerings (e.g. free Wi-Fi), we collect the IP address of your terminal device and other technical data to ensure the functionality and security of these offerings. This data also includes logs in which the use of our systems is recorded. We generally retain technical data for 6 months… Additional description goes here. This part is hidden initially and will be shown when is clicked. Read More

Contract data:This is data that accrues in connection with the conclusion or performance of a contract, e.g. information about contracts and the services to be provided or provided, as well as data from the run-up to the conclusion of a contract, the information required or used for processing and…. information about reactions (e.g. complaints or information about satisfaction, etc.). This also includes information about third parties We generally collect this data from you Read More

This is data that accrues in connection with the conclusion or performance of a contract, e.g. information about contracts and the services to be provided or provided, as well as data from the run-up to the conclusion of a contract, the information required or used for processing and…. information about reactions (e.g. complaints or information about satisfaction, etc.). This also includes information about third parties We generally collect this data from you Read More

4. For What Purposes Do We Process Your Data?

We process your data for the purposes we explain below. You will find further information for the online area in points 12 and 13. These purposes, or the objectives on which they are based, represent legitimate interests of us and, where applicable, of third parties. You will find further information on the legal basis for our processing in section 5. We process your data for purposes relating to communication Additional description goes here. This part is hidden initially and will be shown when is clicked. Read More

We further process your data for market research, for improvement of our services and our operations and for product development.

We may also process your data for security purposes and for access control. We process personal data for compliance with laws, directives and recommendations from authorities and internal regulations (“Compliance”).

We also process data for the purposes of our risk management and prudent corporate governance, including business organisation and development. We may process your data for other purposes e.g. as part of our internal operations and administration or for training and quality assurance purposes.

5. On What Basis Do We Process Your Data?

If we ask for your consent for certain processing (e.g. for the processing of sensitive personal data, for marketing mailings, and for advertising control and behavioural analysis on the website), we will inform you separately about the relevant purposes of the processing… Additional description goes here. This part is hidden initially and will be shown when is clicked. Read More

6. What Applies To Profiling And Automated Individual Decisions?

We may automatically assess (“profile”) certain of your personal characteristics for the purposes set out in section 4 using your data… Additional description goes here. This part is hidden initially and will be shown when is clicked. Read More

In both cases, we pay attention to the proportionality and reliability of the results and take measures against misuse of these profiles or profiling. If these can have legal effects or significant disadvantages for you, we generally provide for a manual review.

7. Who Do We Disclose Your Data To?

In connection with our contracts, the website, our services and products, our legal obligations or otherwise to protect our legitimate interests and the other purposes listed in section 4, we also disclose your personal data to third parties, in particular to the following categories of recipients:

Service providers: We work with service providers in Singapore and abroad who process data about you on our behalf or in joint responsibility with us or receive data about you from us in their own responsibility (e.g. IT providers, shipping companies, advertising service providers, login service providers, cleaning companies, security companies, banks, insurance companies… Additional description goes here. This part is hidden initially and will be shown when is clicked. Read More

8. Do Your Personal Data Also End Up Abroad?

As explained in section 7, we also disclose data to other bodies.

If a recipient is located in a country without adequate legal data protection, we contractually oblige the recipient to comply with the applicable data protection.

Please also note that data exchanged via the Internet is often routed via third countries. Your data may therefore end up abroad even if the sender and recipient are in the same country.

9. How Long Do We Process Your Data?

We process your data for as long as our processing purposes, the statutory retention periods and our legitimate interests in processing for documentation and evidence purposes require or storage is technically necessary. You will find further information on the respective storage and processing periods in the individual data categories in section 3 and in the cookie categories in section 12. If there are no legal or contractual obligations to the contrary, we will delete or anonymise your data after the storage or processing period has expired as part of our normal processes.

10. How Do We Protect Your Data?

We take reasonable security measures to maintain the confidentiality, integrity and availability of your personal data, to protect it against unauthorised or unlawful processing and to protect against the risks of loss, accidental alteration, unintentional disclosure or unauthorised access.

11. What Are Your Rights?

The applicable data protection law grants you the right to object to the processing of your data in certain circumstances, in particular that for direct marketing purposes, profiling carried out for direct marketing purposes and other legitimate interests in processing.

12. Do We Use Online Tracking And Online Advertising Techniques?

We use various techniques on our website that allow us and third parties we engage to recognise you when you use it and, in some circumstances, to track you across multiple visits. We inform you about this in this… section Additional description goes here. This part is hidden initially and will be shown when is clicked. Read More

13. What Data Do We Process On Our Social Media Pages?

We may operate pages and other online presences (“fan pages”, “channels”, “profiles” etc.) on social networks and other platforms operated by third parties and collect the data about you described in section 3 and below there. We receive this data from you and the platforms when you come into contact with us via our online presence (e.g. when you communicate with us, comment on our content or visit our presence)… Additional description goes here. This part is hidden initially and will be shown when is clicked. Read More

14. Can This Privacy Notice Be Amended?

This privacy notice does not form part of any contract with you. We may amend this privacy notice at any time. The version published on this website is the current version.

Last updated

This Privacy Notice Is Subject To Change

16th October 2024